Reference

What Our Legal Terms Cover for You

Our legal framework sets out how we handle your account data, what you can expect from us as an operator, and how disputes are managed — all in the context of where local law permits access.

Account TermsPrivacy & DataEligibility by RegionCookie PolicyContact Rights
salju288 What Our Legal Terms Cover for You
REACH OUR TEAM

Contact Us About Any Policy Matter

If you have questions about your rights under our terms, want to request access to your stored data, or need to report a concern, our support team handles policy queries directly. You don't need a lawyer to ask us something — just reach out through any of the channels below and we'll get back to you with a clear answer.

Live Chat Open the chat widget from your account dashboard for the fastest response on policy, account access, or data requests.
Email Support Send a detailed request to our support address for formal queries including data access, account closure, or policy clarifications.
Help Centre Our help centre carries written answers to common legal and account policy questions — a good first stop before contacting the team.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We take a straightforward approach to the data we hold about you. Here is what that looks like in practice across the four areas that matter most to your account.

Data Retention

We keep your account and transaction records for the period required by applicable regulations. Once that period expires, data is deleted or anonymised on a scheduled basis.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve the lobby experience. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login from a new device. We flag unusual access attempts and may temporarily suspend a session for your protection.

Data Request Rights

You can request a copy of the data we hold about you, ask us to correct inaccurate records, or request deletion where local law allows. Reach out via live chat or email to start that process.

Frequently Asked Questions on Our Legal Terms

These are the questions we hear most often about our legal policies, data handling, and account rights.

Access is available where local law permits online gaming. You must verify your eligibility under the laws of your own region before opening an account with us.

We collect the details you provide during registration, your transaction history including DANA, OVO, and GoPay activity, and device/session data used for security and fraud prevention.

Contact our support team via live chat or email with your account details. We will process your request in line with our retention schedule and applicable local regulations.

On account closure we retain records for the minimum period required by applicable rules, then delete or anonymise them. We do not continue using your data for marketing after closure.

We use essential cookies to keep your session running and analytics cookies to improve lobby navigation. No advertising cookies are placed without your consent. You control this via browser settings.

Start with our live chat team — most transaction queries are resolved directly. If that doesn't resolve it, you can escalate via email and we will review the transaction record formally.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.